Shipping & Returns

Shipping

Most in-stock items ship FedEx within 48 hours of ordering; however, items purchased during the weekend may take up to 72 hours to process. During promotions or holidays, this is subject to extension due to high volumes of shipping. Our warehouse ships Monday through Friday. If you have any questions regarding shipping or your order, please contact us at customerservice@melartisans.com

Please note that items ordered together may not be shipped out on the same day, and may come in multiple shipments.

Occasionally items may be temporarily out-of-stock or back ordered. You will be notified in either instance and will be provided an approximate date of shipment. 

Any shipping delays will be communicated to you at the time of your order. Should there be any unforeseen delay thereafter, you will be notified within 10 days of placing your order. 

If you have any questions or concerns regarding shipping your order, our Customer Care Specialist will be happy to assist you. Please feel free to contact us at customerservice@melartisans.com We are available to assist you Monday through Friday, from 8 am - 5 pm EST.

Canada Orders

All our products ship from within the United States. Our prices are shown in US dollars. Our in-stock items can ship standard or expedited to Canada via FedEx International. Please note that brokerage fees, import taxes and/or duties may be assessed by the shipping carrier, and are the responsibility of the customer. Your order should arrive approximately 10-14 days from the time of delivery.

International Shipments

International shipping outside of the United States is available. Please contact us at customerservice@melartisans.com for any inquiries.

PO Boxes + APO Boxes

At this time, we do not ship to PO or APO Boxes. A physical address must be provided for all orders.

Damage in Transit  

In the case that you receive an item that has physical damage that occurred during shipping, please notify us within 48 hours of when the item was received and you will be taken care of immediately. Please email us at customerservice@melartisans.com with the photos and explanation of damages.  Once reviewed, we will get a replacement to you as quickly as possible.  

Defective Items  

All Mela Artisans products are handcrafted. Due to the nature of the products, there may be slight variations in size, color, texture, and finish. These are not considered flaws, but represent a part of a unique handcrafted product. If you feel your product has a flaw or defect, please contact us at customerservice@melartisans.com within five (5) days of customer receipt. Please make sure you include pictures of the items.  Once reviewed, we will notify you of next steps. Without proof of defect/purchase, the item cannot be exchanged or returned.

Cancellations

We are not able to cancel orders for in-stock merchandise once it has been transmitted to our fulfillment center.

When you submit your order online, it is instantly entered into our database, your order confirmation email is sent, and your payment is verified by our system. Orders are transmitted to our warehouse every afternoon at 12 pm EST, after which they can no longer be modified in any way. We hope that in most cases this will allow customers time to alter or cancel their order while expediting the order process.

If we are unable to cancel your order, you can always return your order to us for a full refund of the merchandise credit.

In some cases, it is possible to cancel back ordered items on your order, since they are not scheduled for immediate shipment. To speak with our Customer Care Specialist to inquire about canceling or changing an order that's already been placed, please contact us at customerservice@melartisans.com We are available to assist you Monday through Friday, from 8 am - 5 pm EST.

Return Policy

Making Returns Easy!

Our goal is to ensure you are completely satisfied with your purchase. At Mela Artisans, we take great pride in the quality and craftsmanship of our products. If you are not completely satisfied with your purchase, please follow the guidelines below for returns.

Returns

If you are dissatisfied with your purchase for any other reason, merchandise can be returned within 30 days of purchase, in original condition and packaging, for a full refund of the item amount, less shipping charges, credited back to the original form of purchase within 7-10 business days.

Returning Items

In order to best serve you please follow the instructions below:

Please email us at customerservice@melaartisans.com with the following information

  • Your Order number or Tracking number of your shipment
  • Item # / Item name
  • Condition of the item (ex: Brand New Sealed, Open Box New, Used, Defective)
  • The reason for your return
  • Please indicate whether you would like an exchange, store credit or a refund.

We will supply you with a reference number (RMA #) to put on the package which will ensure quick processing of your return. All returns require an RMA # to be returned to our facility*. We will promptly reply with helpful instructions on how to return the product.

*Products returned without an RMA number may be charged a 20% processing fee.

Price Adjustments

If you have purchased items that are now on sale, we will gladly offer you a one-time price adjustment if the original date of the order was within 24 hours of the sale offering.  Items purchased using a promotion code or other discount are not eligible for a price adjustment.

Exchanges

If you purchase an item and for any reason want to exchange it for a different product, we are happy to help you do so if you contact us within 30 days of the original date of purchase. If the returned item is brand new and in the original condition, we will be happy to send the replacement item you have selected. We will cover all outgoing shipping costs incurred to ship the newly exchanged item to you. The return shipping costs required to ship the item back to us are paid by the customer.  Once the item is returned to our facility and inspected by our staff, the new item will ship out.   

Note that once an order is placed, promo codes cannot be exchanged for another promo code or offer.

Proof of Purchase of Eligible Items

Proof of purchase is required to issue an appropriate exchange, credit or refund for eligible items, as well as any taxes due to be refunded in accordance with applicable state law. For your convenience, we will accept the following as proof of purchase:

- Gift Receipt

- EReceipt

- Original Packing Slip

- Gift Packing Slip

- Order Number