Order by 12p EST 12/17 Guaranteed Christmas Arrival With Ground Shipping

FAQs

Ordering

Q: How do I know if my order is confirmed?

A: A confirmation page with your order number will load after you submit your order. If you provided a valid email address during the Checkout process, you will receive two emails after your order is placed. The first confirms the details of your order. The second email notifies you your order has shipped and contains your shipment tracking number.

Q: Can I make changes to my online order?

A: We pride ourselves in processing your orders quickly and efficiently, once your order has been confirmed, we can no longer cancel or modify your order. Please see our return policy for additional information.

Q: When is my order shipped?

A: In stock items usually ship within two business days (48 hours) from when you place your order. You should receive the order within 7 business days from the time of shipping, depending on your location.

Q: How can I track the status of my order?

A: Your order number and shipment tracking number will be included in your shipment confirmation email. If you registered for an account at melaartisans.com, you may also Log In with your Username and Password and select ‘My Orders’ from the drop down menu to view your order details. It may take up to 24 hours before your tracking information is available online.

    Q: Do I pay sales tax?

    A: We will collect sales tax on all purchases sent within the state of New York, Vermont, and Florida. No sales tax will be charged for orders shipped outside of New York, Vermont, and Florida. Shipping costs are not taxable.

    Q: What does hand crafted mean?

    A: Hand crafted means that our products are made by hand, not by machine. The beauty of hand crafted artwork is enhanced by each item’s uniqueness. There may be slight variations in size, color, texture, and finish. These are not considered flaws, and just represent a part of a unique handcrafted product. We hope you will appreciate and value these slight differences that make your purchase truly one of a kind.

    Gift Options

    Q: Do you gift wrap?

    A: Unfortunately at this time we do not offer gift wrapping on our orders. 

    Q: How do I use my E Gift Card?

    A: E Gift Cards can be redeemed for online purchases at melaartisans.com by entering the E Gift Card number during checkout. When using an E Gift Card, please keep the number saved. If you choose to return any of the merchandise purchased with it, the value of the merchandise will be credited back onto your gift card.

    Q: How do I check the balance of my E-Gift Card?

    A: If a gift card is associated with a customer account, then you can check the balance by using the link provided in the gift card email. For customers without accounts, please email us at customerservice@melaartisans.com

    Promo Codes

    Q: Can I use a promo code?

    A: Yes! If there is an active promotion which requires the use of a promo code it can be entered in the designated box in your shopping bag or during the checkout process. Promotions run for a limited time. Quantities may be limited. Offers are not valid on previously purchased merchandise or purchases of gift cards. Only one promo code can be used on an order at a time. 

    My Account

    Q: Do I have to create and account?

    A: Mela Artisans offers guest check out, however, account creation is simple and will allow you take advantage of many benefits, such as viewing your order history, and current order status. Saved customer details, such as address information which will be pre-filled for a faster checkout.  

    Q: What if I forget my username or password?

    A: Your username is your email address that you provided during registration. If you forget your password, select ‘forgot password’ from the login screen and an email will be sent with a link to reset your password.

    Q: How can I change my password or email address?

    A: To change your password or email address ‘Log In’ to your account. You can update your Information any time.

    Q: Can I view my Order History?

    A: As a registered customer you can check the status of current orders or view details for past orders anytime. When you are signed-in simply click 'My Account', then click ‘My Orders’.  

    Personal Information

    Q: Do we keep your information?

    A: Yes, we keep the information you provide us for our records only. All information collected is for the sole purpose of filling orders and to enhance your shopping experience. We will not release any customer information to anyone.

    Security 

    Q: Is my credit card information secure?

    A: Yes, you are shopping on a secure website.